USA SHIPPING INFORMATION
NOTE: EFFECTS OF COVID-19 ON SHIPPING & ORDERS
While we are as committed as ever to getting your orders to you, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping. Orders are processed Monday through Friday.
Thank you for your support and understanding
Currently, we are only shipping product to the lower 48 states along with Alaska and Hawaii
USA Lower 48 states- Orders that reach or exceed a value of $170 will receive free ground shipping in the lower 48 states only. Any order under $170 will be calculated by your selected shipping preference.
Hawaii/Alaska- A flat rate fee of $25 is applied to orders of $200 or more. Anything under $200 will be calculated by your selected shipping preference.
All orders are fulfilled within 24 hours of receipt of your order. Orders received after 12:00 PM PST are shipped the following day. All orders received after 12:00 PM PST on Friday will be shipped the following Monday. We observe all national holidays.
All shipments are insured for the value of the merchandise through your selected shipping preference. If a shipment has been sent but is not received or damaged in transit, the receiving party has the responsibility of contacting the shipper. See "SHIPPING CLAIMS PROCEDURE" below
A tracking number will be provided via email and we will do our best to assist you.
If there is a discrepancy with your order, please retain all documentation/packaging and contact us immediately by Contact US page
We recommend that someone be available to accept the package.
Holiday Shipping Notice:
Due to higher than normal order volume, processing may take up to 48 hours to prepare and ship packages. Thank you for your understanding.
Pending order verification and credit approval, orders placed prior to 12:00pm PST (Monday-Friday, excluding federal holidays within the United States) and shipping to the address given as your ship to address will arrive as specified below
Please Note: Free Shipping method will use UPS Ground
We offer the following convenient delivery options
ESTIMATED DELIVERY TIME – (BUSINESS DAYS)
Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.
Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within the business days shown above. Business days are Monday-Friday, excluding federal holidays within the United States.
Most items may be shipped to the 48 contiguous United States via 2-Day service. You can expect your order to arrive within 2 full business days when placed by 12:00pm PST Monday-Friday, excluding federal holidays within the United States.
Most items may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 1 full business day when placed by 12:00pm PST Monday-Friday, excluding federal holidays within the United States.
P.O. BOXES – US MAIL
UPS will only accept shipments to a valid street address. They do not deliver to P.O. Boxes. If a shipper should use a P.O. Box address, the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
USPS SHIPPING – Priority mail
ESTIMATED DELIVERY TIME – (BUSINESS DAYS)
Priority Mail on average takes 1-5 business days for your package to arrive based on where your package starts and where it’s being sent. You can check shipping costs at anytime once an item has been added to your cart. USPS Priority and Flat Rate shipping is not guaranteed.
USPS is the only overnight shipping carrier that is allowed to deliver packages to a PO Box Address. Please use this option if delivery address is a PO Box.
RETURNS & REFUNDS
All returns sent back to us within 15 days of purchase AND in brand new condition will be fully refunded. The following restocking fees listed below will be applied based on your return circumstances. We do not refund shipping charges. Refunds are for product cost only. Item must be in brand new condition and cannot have been used. If item is used we will return item and not issue a refund.
Restocking fees will apply as follows:
If the buyer returns an item in the original condition more than 15 days past the return window. The 15 days allow for return transportation from the buyer to the seller. There will be a restocking fee up to 20% of item's price.
If the buyer receives damaged or defective item. There will NOT be a restocking feel. If an item is received defective or falls under our warranty policy please contact Gravity Group, Inc. so we can assist with the warranty process.
If the buyer changes their mind* about a purchase and returns a non-media item within the return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer. There will be a restocking fee up to 50% of item's price.
If the buyer returns items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a seller error. There will be a restocking fee up to 50% of item's price.
If you have any questions please send an emaiL to firstname.lastname@example.org so we can help.
SHIPPING CLAIMS PROCEDURE
In the instance we must make a claim with either UPS or a USPS, there are specific procedures that must be followed to ensure we can get a full resolution as soon as possible.
When receiving, make sure to note all damage to any packages. Ask the driver to note on their side that the package was received damaged and items may be missing upon inspection. DO NOT DISCARD THE PACKAGE. In order for us to process a claim, UPS will either do an inspection in person, or via pictures.
Email email@example.com a detailed list of all missing items, along with order number and tracking number of the package that is damaged/missing product.
If the inspection will be via pictures, here are the instructions provided by UPS:
“In order to adequately assess the damage and provide a timely resolution, we need photographs of the packaging material and the damaged item(s). Please provide digital pictures of the following:
- A photo of the damaged item.
- A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).
- A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.).
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z).
- A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
- Dimensions of the box including the package height, length, and width provided in the body of the email.
To expedite the process, please email the photos in jpeg or bitmap format firstname.lastname@example.org and enter the UPS tracking number in the Subject line of the email. Please be aware that UPS can accept up to 5 megabytes of information in each email. If the file size exceeds 5 megabytes or is subject to any local system limitations, you may need to send the pictures in multiple emails to prevent complications.
If your insured mailing has been lost or damaged in transit, you may file an insurance claim:
Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance.
By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form.
Evidence of Insurance
You must retain evidence of insurance for your claim. This includes evidence that insurance, COD, Registered Mail, Priority Mail, or Priority Mail Express service was purchased for the mailed package. For a detailed list of acceptable evidence, see “General Filing Instructions” in Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM) 609.
Proof of Value
You must submit proof — such as a sales receipt or paid invoice — showing the value of the article when it was mailed. For a detailed list of acceptable evidence, see “General Filing Instructions” in DMM 609.
For Internet transactions conducted through a web–based payment network, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of the transaction, description of the item, and assurance that the transaction status is completed. The printout must clearly identify the web-based payment network provider through which the Internet transaction was conducted.
Proof of Damage or Partial Loss of Contents
You must retain any damaged item, packaging, and all contents until the claim is resolved. If you receive notification from the Postal Service, you will be required to bring the item, packaging, and all contents to a Post Office.