Help & support
Frequently asked questions
Warranty, sponsorship, what our parts are made of, and every owner’s manual we’ve ever printed. If the answer isn’t here, our team will get you one.
Start here
Warranty details
Cover periods, what’s included, how to claim
Every Blunt, Envy and Fasen product is covered against manufacturer faults from the day it reaches you. The full terms — cover periods by product, what is and isn’t included, and the claim form — live on the warranty page.
Riding with us
Riders & community
How do I get sponsored?
Head to the contact us section and enter your details. We are always open to taking on new riders — just make sure you tell us about yourself and the type of rider you are, and you must include a video or YouTube link of yourself riding. An application without footage can’t be assessed.
Heads up: we go through a lot of applications, so sorry if we don’t get back to you right away.
Can I get free stuff off you?
We run competitions on our social pages. Follow the brands you ride and you’re in with a chance of winning some great prizes.
Can you come and do a demo at our skate park?
If we could go to every skate park, we would. We release demo dates on our Instagram page, and with any luck we’ll be visiting you soon.
Want our riders at your event? Get in touch with the date, the location and what you’re running.
How it’s built
Products & manufacturing
What are your parts made of?
We only use the best. The main metals are 6061-T6 aluminium, 7-series aluminium and 4130-T4 Cro-mo — the same materials you find in high-end BMX bikes.
The polyurethane in our wheels is our own advanced mix and is not found on any other wheel on the market.
Do you make your parts yourselves?
Yes. We have a large technical team dedicated to manufacturing the highest quality parts.
Can I order custom products?
Sorry — we don’t take orders for custom parts.
For retailers
Trade & stockists
I’m a retailer and I’m interested in stocking your products — how do I get an account?
Either contact us here or email sales@metalcoredistribution.com with your business details, and we’ll forward them to the team for your region.
Downloads
Owner’s manuals
Missing the manual that came with your complete? Every one we’ve printed is here as a PDF. Find your model, download, keep it somewhere safe — you’ll want the torque figures.
27 manuals
Prodigy
KOS
No manual matches that. Try the model family on its own — Prodigy, Colt, KOS, One, ATS or TS — or ask us and we’ll send it over.
Still stuck?
Ask us directly
Send us what you’re after — the model, what happened, and a photo if there’s something to see. We’ll point you at the right team for your region.
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