FAQ

FAQ
> WARRANTY DETAILS
> I am a retailer and am interested in stocking your products – how do I get an account?
> How do I get Sponsored?
> Can I get free stuff off you?
> Can you come and do a demo at our skate park?
> What are our parts made of?
> Do we make our parts ourselves?
> What’s the best websites to get news about Scooters?
> Can I order custom high bars?
> I am missing my complete owners manual where can i get one?


I am a retailer and am interested in stocking your products – how do I get an account?
Please contact the office via our Contact Us page  and we will forward your details to the appropriate region


How do I get Sponsored?
Hit the Contact Us section and enter your details. We are always open to taking on new riders, just ensure you tell us about yourself, the type of rider you are and, if you can, include a Video or YouTube link of yourself riding.
Note: Sorry if we don’t get back to you right away as we have many applications to go through.


Can I get free stuff off you?
We run weekly competitions on our Facebook page Envy Scooters  or Blunt Scooters! to become a fan. Those who are fans have the chance to win great prizes.


Can you come and do a demo at our skate park?
If we could go to every skate park, WE WOULD!! We release dates of demos via our Facebook page and with any luck we will be visiting you soon.


What are your parts made of?
We only use the best! The main metals we use are 6061-T6 Aluminium, 7 series Aluminium and 4130-T4 Cro-mo. These are the same materials you find in high-end BMX bikes. The Polyurethane used in our wheels is our own secret advanced mix and is not found on any other wheels on the market.


Do we make our own parts?
Yes! We have a large technical team that is dedicated to manufacturing the highest quality parts.


What’s the best website to get news about Scooters?
Best places are www.insidescooters.blogsport.com and www.impactscooternews.com


Can I order custom high bars?
Sorry we do not take orders for Custom bars.


I am missing my complete owners manual where can i get one
Click Here to download the ATS Manual
Click Here to download the COLT Manual
Click Here to download the PRODIGY Manual
Click Here to download the HEIST Manual
Click Here to download the SOUL Manual
Click Here to download the CHARGE Manual
Click Here to download the ONE Manual
Click Here to download the COLT S2 Manual
Click Here to download the PRODIGY S5 Manual
Click Here to download the HEIST S4 Manual
Click Here to download the SOUL S4 Manual
Click Here to download the CHARGE S4 Manual


WARRANTY
Please note: Warranties on Our products can only be processed if you have a proof of purchase.
If you have any issues that are valid, contact the retailer from where you purchased the product from.
Alternately please send us an email via our Contact Us page and we will assist you with your issues.

We warranty all manufacturer faults. Apparent external damage or wilful damage, misuse or incorrect installation will not be covered by our warranty.
Griptape, Handgrips, Bearings are consumable products and are not covered under warranty unless received in a non functioning or defective state.

WHEELS
Our wheels come with a 90 day manufacturer’s warranty.

This will cover
– De-hubbing of the PU tyre from the wheel core
– Ovalising the hub bearing housing

It does not cover
– Chunking of the wheel: Chunking is when the wheel PU breaks off in “gouges” caused by riding on rough surfaces.
– Wheel bearings

FORKS
All our Forks come with a 90 day manufacturer’s warranty.

This will cover
– Breaking or Bending (except the axle)

This will not cover
– Breaking or bending of the axle
– Misuse or poor set up
– Any modifications to the fork

CHROMOLY BARS
Chromoly bars come with a 90 day manufacturer’s warranty.

This will cover
– Bending or breaking of the bars

This will not cover
– If bars have less then 40mm of fork tube inside the bars
– If you modify or cut your bars
– Scratching or chipping of paint
– Misuse of your bars

ALUMINIUM BARS
Aluminium bars come with a 30 day manufacturer’s warranty.

This will cover
– Cracking of welds
– Paint defects

This will not cover
– If bars have less then 40mm of fork tube inside the bars
– If you modify or cut your bars
– Scratching or chipping of paint
– Misuse of your bars
– Bending or cracking due to misuse or poor landing

Aluminium bars are a light weight product for use by smooth and proficient riders.
Landing incorrectly, throwing bars from any height or dropping will damage the bars. This is not covered by the warranty.

DECKS
All decks come with a 6 month warranty on the headtube

This will cover
– Snapping or visible cracking of the deck
– Function of the deck

This will not cover
– Any damage caused by misuse or abuse to the deck
– Scratching or fading of paint or anodizing
– Damage to the headset cups due to bad set up or lack of maintenance
– Dinting of the deck down tube
– Modifications to any part of the deck, including drill holes

Please note: Scooter decks are subject to extreme pressures and stress. To increase the life expectancy of your deck, avoid constant fly-outs (jumping to flat) and make all attempts to land smoothly, minimising the shock to the deck. All Scooter decks are prone to failure – it’s a fact, as they are constantly grinded and put under extreme pressures.

Tips to make your deck last longer:

– Always land with your knees bent to absorb the shock
– Keep everything tight including your axles and headset
– Avoid grinding on rough concrete
– Limit the amount of fly outs you do
– Never throw your scooter

CLAMPS
Our clamps are covered by a 90 day manufacturer’s warranty.

This will cover
– Breaking of bolts and clamp body

This will not cover
– Cross threading the bolts
– Stripping of the bolt heads by using rounded-off Allen keys
– Scratching of paint or anodizing

The COMPLETES
12 month manufacturer’s warranty on hardware failure excluding wear and tear.
All warranties will be void if this product is modified in any way. This includes using after-market products, poor maintenance, abuse or misuse.

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